Worried about purchasing online?
If for any reason you are not completely satisfied with your purchase, we accept returns for exchange or refund within 14 days from sale date (excludes sale items) with all tags attached. At this stage we are unable to offer returns or exchanges for online orders within in our flagship stores.
We are offering an extended returns period for Christmas, starting Monday 16th November – Thursday 7th January. This means anything purchased on or after Monday 16th
November can be returned for a credit note or exchanged up until Thursday 7th January
. If items are purchased on discount during the Black Friday markdown period, they can be exchanged only, as per our regular returns policy.
Swim & Intimates Returns
Please make sure that swimwear & intimates are tried on over your own underwear. If returning swim or intimates, please ensure that the garment is in original condition, unworn and unwashed. In the interest of hygiene, we may refuse returns of items where it’s obvious that this has not been adhered to.
If you are based outside of Australia, please email us at firstname.lastname@example.org. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.
Any sale items purchased are eligible for store credit only, strictly no refunds unless the product is damaged or faulty. This includes items from our sale section and items purchased during promotions. Returns must be lodged within 14 days from sale date and with all tags attached. Exchanges on faulty items are only granted by a Thrills representative and are subject to stock availability.
- Please allow 4 days from the time we receive your order for your return or exchange to be processed -
To lodge a return please enter your order details below