Want to shop again? Get a store credit. Lodge your return via our returns portal and select the store credit option. Ship the parcel back to us using tracked shipping. Once we process your return, you’ll receive an online gift card to use on your next purchase.

Lodge your return via our returns portal and choose the refund option. Returns must be made within 30 days of purchase. Ship the parcel back to us using tracked shipping. We’ll process your refund to your original payment method within 4 days of receiving your return. Note: Processing times may vary slightly during peak seasons.

Want to exchange an item? Lodge your return via our returns portal and select the exchange option. Returns must be made within 30 days of purchase. Ship the parcel back to us using tracked shipping. Once we receive your return, we'll process your exchange within 4 days. To ensure availability, consider purchasing the new item first and returning the unwanted item for a refund or store credit.

RETURNS

Worried about purchasing online?

If you're not happy with your purchase for any reason, we’ve got you covered! You can exchange or return your items within 30 days of purchase. Here's what we ask:

Items must be in the same condition you received them.
Items should be unworn, unwashed, unaltered, and have their original tags and packaging.
Swimwear, underwear, and bodysuits must have their hygiene stickers intact.
No returns on earrings or face masks due to hygiene reasons.

If the item is faulty or damaged, we're happy to help you return it for a refund or exchange.

RETURN OPTIONS

Store Credit

Want to shop again? Get a store credit.

Lodge your return via our returns portal and select the store credit option.
Ship the parcel back to us using tracked shipping.
Once we process your return, you’ll receive an online gift card to use on your next purchase.

Prefer a refund?

Lodge your return via our returns portal and choose the refund option. Returns must be made within 30 days of purchase.
Ship the parcel back to us using tracked shipping.
We’ll process your refund to your original payment method within 4 days of receiving your return.

Note: Processing times may vary slightly during peak seasons.

Exchanges

Want to exchange an item?

Lodge your return via our returns portal and select the exchange option. Returns must be made within 30 days of purchase.
Ship the parcel back to us using tracked shipping.
Once we receive your return, we'll process your exchange within 4 days.

To ensure availability, consider purchasing the new item first and returning the unwanted item for a refund or store credit.

In-Store ReturnS

You can return your online order in-store within 30 days of purchase. Please bring proof of purchase, and ensure all tags are attached. In-store returns are eligible for exchange or store credit only.

If you need a different size, note that our stores only stock current season items. Contact the store or our customer service team to check availability.

RETURNS

Customers are responsible for return postage costs and any duties or taxes assessed by International Customs. If the item is faulty, we will cover the return postage.

Shipping Address:
THRILLS RETURNS
9-11 Centennial Cct
Byron Bay NSW 2481
Australia

Swim & Intimates Returns

Please try on swimwear and intimates over your own underwear. Items must be returned in original, unworn, and unwashed condition. We may refuse returns if these conditions are not met for hygiene reasons.

Sale Items

Sale items can be returned for a refund if unworn, with all tags attached, and in new condition. Opt for a store credit instead, and we’ll throw in an extra 10% to shop now! Your shopping value will increase by 10% of your original purchase, up to $50 max.

LODGE YOUR RETURN HERE

If you have any questions, please contact our Customer Service team at customerservice@thrills.co