Worried About Purchasing Online?
We make it easy for you to shop with confidence. Whether you bought online or in-store, you can exchange, return for a refund, or request a store credit within 30 days of receiving your order.
Return Options
Get an extra $20 voucher when you opt for store credit! This voucher is not valid for in-store purchases or exchanges.
- Lodge your return via our returns portal and choose the store credit option.
- Ship the parcel back to us using tracked shipping.
- We’ll issue an online gift card once we receive your return.
Prefer a refund?
- Lodge your return via our returns portal and choose the refund option. Items must be returned within 30 days of purchase.
- Ship the parcel back to us using tracked shipping.
- We’ll process your refund back to your original payment method within 4 days* of receiving your return.
*Note: During peak seasons, processing times may vary slightly.
Want to exchange an item?
- Lodge your exchange via our returns portal and select the exchange option. Items must be returned within 30 days of purchase.
- Ship the parcel back to us using tracked shipping.
- We’ll process your exchange within 4 days* of receiving your return.
To ensure availability, consider purchasing the new item first and returning the unwanted one for a refund or store credit.
In-Store Returns
You can return your online order in-store within 30 days of purchase. Please bring proof of purchase, and ensure all tags are attached. In-store returns are eligible for exchange or store credit only.
If you need a different size, note that our stores only stock current season items. Contact the store or our customer service team to check availability.
International Returns
For returns outside Australia, customers are responsible for return postage costs and any duties or taxes assessed by International Customs. If the item is faulty, we will cover the return postage.
Shipping Address:
THRILLS RETURNS
9-11 Centennial Cct
Byron Bay NSW 2481
Australia
Swim & Intimates Returns
Please try on swimwear and intimates over your own underwear. Items must be returned in original, unworn, and unwashed condition. We may refuse returns if these conditions are not met for hygiene reasons.
Sale Items
Sale items can be returned for a refund if unworn, with all tags attached, and in new condition. Opt for a store credit instead, and we’ll throw in an extra $20 voucher for your next purchase! (Note: This voucher is not valid for in-store purchases or exchanges).
If you have any questions, please contact our Customer Service team at customerservice@thrills.co.
