Worried about purchasing online?
If for any reason you are not completely satisfied with your purchase, we accept returns for exchange or refund within 14 days from sale date (excludes sale items)
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Swim & Intimates Returns
Please make sure that swimwear & intimates are tried on over your own underwear. If returning swim or intimates, please ensure that the garment is in original condition, unworn and unwashed. In the interest of hygiene, we may refuse returns of items where it’s obvious that this has not been adhered to.
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International Returns
If you are based outside of Australia, please email us at customerservice@thrills.co. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.
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Sale Items
There are strictly no refunds on sale items unless the product is damaged or faulty. Exchanges on sale items are only granted by a Thrills representative and are subject to stock availability.
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- Please allow 4 days from the time we receive your order for your return or exchange to be processed -
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To lodge a return please enter your order details below
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