If for any reason you are not completely satisfied with your purchase, we offer the following return options within 30 days* from sale date with all tags attached, items unworn, unwashed and unaltered and in original packaging. Please note at this stage we are unable to offer returns or exchanges for online orders within in our flagship stores and return postage costs are responsibility of the customer unless the items are deemed faulty.
*We are extending our returns policies for the holiday season. Full priced items purchased between 15th November and 24th December 2022 can be returned or exchanged until 23rd January 2022. Sale items purchased during this period are eligible for store credit only or size exchanges only (pending stock availability) until 23rd January 2023.
If you want to exchange an item or simply want to return your items for a credit note, you can do so by lodging your return via the link below and choose the store credit option. After approval simply head to your nearest post office or preferred courier and ship the parcel back to us (we encourage opting for tracked shipping). Once your item(s) have arrived back at our warehouse you'll receive a credit note, issued as an online gift card for you to enter upon checkout during your next order.
If you prefer a direct refund via your original payment method you can choose this option for full-priced items that are returned within 30 days from sale date. Simply lodge your return via the link below and choose the refund option. You can ship the parcel back to us via your preferred courier and we encourage opting for tracked shipping.
If you are based outside of Australia, return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item, unless the items are deemed faulty. You can ship the parcel back to us via your preferred courier and we encourage opting for tracked shipping.
Swim & Intimates Returns
Please make sure that swimwear & intimates are tried on over your own underwear. If returning swim or intimates, please ensure that the garment is in original condition, unworn and unwashed. In the interest of hygiene, we may refuse returns of items where it’s obvious that this has not been adhered to.
Any sale items purchased are eligible for store credit only or size exchanges only, strictly no refunds unless the product is damaged or faulty. This includes items from our sale section and items purchased during promotions. Returns must be lodged within 30 days from sale date and with all tags attached. Exchanges on faulty items are only granted by a Thrills representative and are subject to stock availability, which also applies for size exchanges.
- Please allow 4 days* from the time we receive your order for your return or exchange to be processed - *Please note due to the high influx in orders we are currently experiencing a slight delay on return processing. Rest assured we're working as fast as we can and you'll hear back from us soon.