RETURNS
Worried about purchasing online?
If you're not happy with your purchase for any reason, we’ve got you covered! You can exchange or return your items within 30 days of purchase. Here's what we ask:
- Items must be in the same condition you received them.
- Items should be unworn, unwashed, unaltered, and have their original tags and packaging.
- Swimwear, underwear, and bodysuits must have their hygiene stickers intact.
- No returns on earrings or face masks due to hygiene reasons.
If the item is faulty or damaged, we're happy to help you return it for a refund or exchange.
RETURN OPTIONS
Want to shop again? Get a store credit.
- Lodge your return via our returns portal and select the store credit option.
- Ship the parcel back to us using tracked shipping.
- Once we process your return, you’ll receive an online gift card to use on your next purchase.
- Lodge your return via our returns portal and choose the refund option. Returns must be made within 30 days of purchase.
- Ship the parcel back to us using tracked shipping.
- We’ll process your refund to your original payment method within 4 days of receiving your return.
Note: Processing times may vary slightly during peak seasons.
Want to exchange an item?
- Lodge your return via our returns portal and select the exchange option. Returns must be made within 30 days of purchase.
- Ship the parcel back to us using tracked shipping.
- Once we receive your return, we'll process your exchange within 4 days.
To ensure availability, consider purchasing the new item first and returning the unwanted item for a refund or store credit.
Need a different size, colour, or style? You can now use our Instant Exchange option at checkout through our return portal. Your new item is shipped out straight away, so you don’t have to wait for us to receive and process your return first.
How it works:
- Start your return through our Loop portal.
- Select Instant Exchange and choose your replacement item.
- We’ll place a temporary authorization on your card and dispatch the new item immediately.
- Send back your original item within the 14 day return window, and the authorization will be released once it’s received. If we won't get the return within the 14days you will be charged.
It’s the fastest way to swap items and get the fit you want without the wait.
In-Store ReturnS
You can return your online order in-store within 30 days of purchase. Please bring proof of purchase, and ensure all tags are attached. In-store returns are eligible for exchange or store credit only.
If you need a different size, note that our stores only stock current season items. Contact the store or check with our "find in store" feature to check availability.
RETURNS
Customers are responsible for return postage costs and any duties or taxes assessed by International Customs. If the item is faulty, we will cover the return postage.
Shipping Address:
THRILLS RETURNS
2/60 Newheath Dr
Arundel 4214
Queensland Australia
Swim & Intimates Returns
Please try on swimwear and intimates over your own underwear. Items must be returned in original, unworn, and unwashed condition. We may refuse returns if these conditions are not met for hygiene reasons.
Sale Items
Sale items can be returned for a refund if unworn, with all tags attached, and in new condition. Opt for a store credit instead, and we’ll throw in an extra 10% to shop now! Your shopping value will increase by 10% of your original purchase, up to $50 max.
LODGE YOUR RETURN HERE
If you have any questions, please contact our Customer Service team at customerservice@thrills.co
