Shipping
For orders placed before 12PM AEDT Monday-Friday, we endeavour to process the same business day.
Orders placed on weekends or public holidays will be dispatched next business day.
Most orders are dispatched from our warehouse in Byron Bay, Australia. If we are unable to fully fulfil your order from our warehouse, we will fulfil your order from our flagships in Sydney or Byron Bay. Once your order has been dispatched, you will receive an email from Shippit with tracking details and an estimated date of delivery. You will receive another notification when the parcel is on-board for delivery.
During sale periods, we aim to ship all orders ASAP however due to unpredictable increased order volumes, processing and shipping times may be slightly delayed.
Customers are responsible for providing the correct shipping address. We are not liable for issues or delays caused by incorrect or incomplete address information. Re-shipment may incur additional charges.
AUSTRALIA
We use shipping platform Shippit for all orders. This allows us to choose the fastest shipping method available and provides full visibility & tracking notification via email and text.
Free standard shipping order over $130.
Standard Shipping orders under $130 for a $9.99 fee.
Express Shipping orders under $130 for a $14.99 fee.
Express Shipping orders over $130 for a $12.99 fee.
Estimated delivery time from dispatch
Metropolitan
Regional postcodes
Western Australia
Rest of world
INTERNATIONAL
We offer international shipping to all countries outside of Australia for a flat $25 fee.
Most international orders are shipped from Australia with DHL EXPRESS.
International customers may be liable to pay inbound duties and taxes which your local customs authority deems appropriate based on the sale value. This cost is separate to the product and shipping cost and is the sole responsibility of the buyer. If the buyer choses not to pay duties on import and the parcel is returned to us, you will not be issued with a full refund when the parcel is received. The refund for the value of the goods purchased will be less any and all return costs occurred.
